About Niraj Teeluck

Management consultant - SQLI Paris

Entries by Niraj Teeluck

Customer Experience - the real heroine of your organisation

Back in the day, there were shops and there were customers. We bought, sold, haggled and talked. We tried and tested products while physical mail kept us connected. We all used “Dear Sir” and “Dear Madam” until the telephone arrived. Then we dialled, talked and received calls from people we couldn’t see.