The COVID-19 pandemic has pushed the growth of B2B e-commerce to its peak. Buyers in this market are conditioned by their experiences as consumers and expect to have a similarly seamless and personalised shopping experience in B2B.
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Ensuring the security of information systems in a large organisation is a major challenge. Only good governance will be enough to reassure general management, clients and partners, shareholders and, ultimately, the general public.
In China, a number of counterfeit food and false certification scandals have hit consumer confidence in the products they buy from their supermarkets hard.
The necessary customer focus cannot be put into practice without the intelligent use of data. Data is the “food source” of computer brains and promotes effective machine learning – every analytics system is only as intelligent as the data that feeds it.
Innovations in the e-commerce sector are taking place at a pace that we have never witnessed before. The following changes, some of which have already been adopted by e-commerce merchants, can be expected within the next few years.
Co-branded credit cards have become extremely popular in the United States. Before, these cards were mainly provided by airlines and hotel chains. Today, brands such as Amazon, Apple, Walmart and Uber have their own credit cards.
What is the recipe for the success of these digital champions? What is the common denominator of their digital strategies? The answer found in the study: All successful digitisers focus consistently and radically on customers.
Have you recognised the need to digitise your company? Great news if you have, that means that you are a step ahead of many of your competitors! But which digital strategy promises success? How do you combine your digital projects and how do you guarantee that all areas of your firm are working towards a common goal?
Focusing on the UX Design of your e-commerce website is key to attracting consumers and gaining their loyalty. Check out our infographic for advice from an experienced UX designer and find out how to build a real “customer-centric” e-commerce website.
Customer expectations in terms of banking services are changing in light of the experiences offered by online banks. Most banking establishments are now realising that they must improve the supply of financial services on digital channels in order to keep up with tech companies
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