Data is the new gold. Let us give you an example of how you can use your data to fully optimise your business.
Chatbots are often seen as an easy solution to avoid overloading call centres. However, before setting one up, you need to ask yourself three key questions to decide whether a chatbot really is the right option.
Silversea, the luxury cruise line, is known to offer passengers dream destinations and unforgettable experiences.
Generali France wanted to upgrade its customer portal and the generali.fr website by adopting a more modern tool with a new interface.
Writing for the web involves a number of SEO requirements, which must be borne in mind for any article. While there are very many criteria for an article to be well ranked by search engines, we have picked ten simple, but essential rules to follow!
Anglophones communicate in English, francophones in French and hispanophones in Spanish. Humans use natural language to speak to each other, but how do they communicate with computers? Programming languages are reserved for an elite part of the population known as 'developers'.
The application in question is a 15-year-old monitoring application that is still developed in the same way but by a multitude of contributors, both internal and external.
In an omni-channel experience, where the notion of location is secondary to that of a fluid journey, identity management can fast become a stumbling block, and undermine the experience as a whole. As predicted by Scott Galloway, the way in which we define and validate our personal identity is a key issue this year.
After several attempts and a good dose of determination, I manage to place the order online all the same and the delivery is scheduled for a few days later. In the end, I’m happy with my purchase, but my online customer experience was catastrophic.