Saint-Gobain – Glassolutions m-commerce website
Glassolutions chose SQLI to assist them with this project due to the compatibility of SQLI’s technological skills, but also their skills in UX and graphic design, expertise provided by WAX Interactive, SQLI’s integrated digital agency.
The project took place over a year, in two stages, with an initial phase for defining the project scope, UX design and graphic design.
In the second stage, SQLI developed the mobile application using Xamarin, where the technical challenge was to ensure communication across the entire Saint-Gobain IS (Salesforce for CRM, Pros Smart CPQ for generating offers and quotes and Azure for hosting) using a set of homogeneous APIs.
The customer view
Our goal is to double the number of active customers on our application. Today, we have 1,200 users on the e-commerce platform. We expect as many users, if not more, with this new solution. Implementing it was essential to offer a smoother, better quality buying experience, in line with new mobile consumption. We count on achieving a better conversion rate, offering our complete systems and accessories more systematically, and, ultimately improving customer satisfaction. SQLI understood our needs perfectly and offered us the highest quality support in the technical as well as functional aspects, in spite of a very tight schedule. The teams were flexible and tenacious in finding a solution to the technical problems encountered.