The service centers are an effective solution to address the challenges of digital. To ensure that they are efficient, flexible and innovative, it is important to define smooth processes, mature technological choices and agile functioning. That is why we designed an advisory support process to help you analyse your maturity: Service Center Readiness.
Level of maturity
Short/medium-term target
Transformation plan
Prioritising actions
SQLI offers you the opportunity to carry out a quick diagnosis (FR) of your company’s /organisation’s ability to work as outsourced Service Centers.
We have identified 8 areas of focus for this study, and for each of these themes a certain number of questions are asked which makes it possible to get an overview at the end of this questionnaire…
This overview is yours. It may be the starting point for more in-depth thinking with the assistance of one of our consultants or some internal brainstorming with your teams
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SQLI offers you a structuring method to evaluate your digital maturity and bring innovation and industrialisation into your company.
IS governance
Methodology
Digitalisation
Customer satisfaction
Technological
strategy
Service provision
costs
Flexibility
legibility
Purchase marketing
Mapping
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